المسمى الوظيفي:

مهندس اتصالات وانظمة حاسبات - Service Performance Analyst

المؤهل العلمي:

بكالوريس

نوع الفرصة :

فرصة تشغيل

الفرص المتاحة:

1

الدولة:

الأردن

التخصص :

هندسة اتصالات / تركيب معدات اتصال، هندسة اتصالات والإلكترونيات، هندسة الإلكترونيات والاتصالات

طبيعة العمل:

دوام كامل

تاريخ النشر:

2022-02-17

المنطقة:

العاصمة

مستوى الخبرة:

مبتدئ

الخبرة المطلوبة:

1 سنوات

آخر موعد للتقديم :

2022-04-17

نبذة عن الفرصة

:Description - Publishing of Daily, weekly and monthly reporting of the service KPIs. - Perform analysis of large datasets to find patterns related to main services performance. - Define service KPIs and optimize related thresholds that should be monitored by NOC team. - Ensure the detection of any service degradation (Mobile, Fixed and digital services) impacted a significant number of customers, before getting customers complains alert. - Handle and analyze technical customer complaints and map it with an identified technical issue. - Work on call (24/7) to provide level 2 analysis for any degradation when needed. - Customer impact evaluation (number of customers impacted according to the time of the incident). - Define with related teams the corrective actions allowing the incident resolution and prevention of future incidents. - Action plans definition and follow-up for QOS improvement.

المتطلبات

:Requirements - Bachelor degree in Telecommunications Engineering or Computer Engineering. - 0-2 years’ experience in telecom field. - Excellent Knowledge in Telecom systems, Mobile, Fixed and IT. - Aware of data, voice and digital services used by Orange JO customers. - Excellent in reporting and effective in communication and presentation. - Excellent command of the English language. - Computer literacy (MS Office knowledge). - Programing and SQL experience is a plus.