الفرص المتاحة
نبذة عن الفرصة
N/A
نبذة عن الفرصة
:Description - Publishing of Daily, weekly and monthly reporting of the service KPIs. - Perform analysis of large datasets to find patterns related to main services performance. - Define service KPIs and optimize related thresholds that should be monitored by NOC team. - Ensure the detection of any service degradation (Mobile, Fixed and digital services) impacted a significant number of customers, before getting customers complains alert. - Handle and analyze technical customer complaints and map it with an identified technical issue. - Work on call (24/7) to provide level 2 analysis for any degradation when needed. - Customer impact evaluation (number of customers impacted according to the time of the incident). - Define with related teams the corrective actions allowing the incident resolution and prevention of future incidents. - Action plans definition and follow-up for QOS improvement.
للمزيد من المعلومات و آخر الأخبار. تابع صفحاتنا على مواقع التواصل الاجتماعي
