المسمى الوظيفي:

أخصائي خدمة عملاء - Call Center Agent

المؤهل العلمي:

بكالوريس

نوع الفرصة :

فرصة تشغيل

الفرص المتاحة:

6

العمر:

22 إلى 30

الدولة:

الأردن

التخصص :

لغات اجنبية اخرى

طبيعة العمل:

دوام كامل

تاريخ النشر:

2026-03-14

الراتب:

400 إلى 500

المنطقة:

العاصمة

مستوى الخبرة:

غير محدد

الخبرة المطلوبة:

0 سنوات

آخر موعد للتقديم :

2026-05-14

نبذة عن الفرصة

The role involves responding to calls and emails, assisting travel agents with special requests, providing accurate flight and fare information, issuing tickets, resolving baggage-related issues, and promoting additional airline products and services to enhance the overall customer experience

المسؤوليات

Deliver exceptional customer service by addressing Royal Jordanian customers' inquiries, concerns, and service requests with accurate information and effective solutions. Respond promptly and professionally to incoming calls and emails while upholding the highest standards of customer care. Support travel agents by assisting with special service requests for their clients. Provide detailed and accurate information on flights, routes, schedules, and fare options. Issue tickets in acco

المتطلبات

Fluency in English and Arabic. Excellent customer service skills. Excellent listening and communication skills. The ability to work in a shift schedule with multiple shifts. The ability to maintain a professional attitude under high-pressure situations. Willingness and ability to work weekends and holidays as necessary. Experience in Amadeus Ticketing & Reservation System is a plus