المسمى الوظيفي:

أخصائي خدمة عملاء - Customer Advocacy Agent

المؤهل العلمي:

بكالوريس

نوع الفرصة :

فرصة تشغيل

الفرص المتاحة:

10

العمر:

23 إلى 32

الدولة:

الأردن

التخصص:

-

طبيعة العمل:

دوام كامل

تاريخ النشر:

2026-05-04

الراتب:

350 إلى 400

المنطقة:

مستوى الخبرة:

مبتدئ

الخبرة المطلوبة:

1 سنوات

آخر موعد للتقديم :

2026-07-04

نبذة عن الفرصة

The Customer Service Advisor will serve as the primary point of contact between the company and its customers. The role is responsible for delivering exceptional customer service through handling inbound calls, outbound calls, and digital service interactions addressing customer inquiries, resolving issues, and ensuring complete customer satisfaction. The advisor is expected to uphold the company’s service standards while contributing to the overall performance of the call center operation.

المسؤوليات

• Handle a high volume of incoming and outgoing calls in a professional and efficient manner. • Assist customers with inquiries related to products, services, accounts, transactions, billing, and technical issues. • Accurately assess customer needs and provide appropriate solutions or guidance. • Follow company policies, procedures, and compliance guidelines while handling customer information. • Record all customer interactions, issues, and resolutions accurately in the CRM system. • Escal

المتطلبات

• Bachelor's degree in Business, Finance, or related field • Experience in contact center up to 2 years • Proficient in using computer systems, and basic office software (Microsoft Office Suite). • Strong verbal and written communication skills. • Excellent active listening and problem-solving abilities. • Customer-focused with a professional and positive approach. • Ability to handle challenging situations calmly and effectively