المسمى الوظيفي:

مهندس اتصالات وانظمة حاسبات - Network, service platform, IT and Services Supervisory

المؤهل العلمي:

بكالوريس

نوع الفرصة :

فرصة تشغيل

الفرص المتاحة:

1

العمر:

22 إلى 22

الدولة:

الأردن

التخصص :

هندسة كهربائية - حاسبات، هندسة كهربائية وهندسة الحاسوب

طبيعة العمل:

دوام كامل

تاريخ النشر:

2022-09-28

المنطقة:

العاصمة

مستوى الخبرة:

مبتدئ

الخبرة المطلوبة:

1 سنوات

آخر موعد للتقديم :

2022-11-28

نبذة عن الفرصة

-To Supervise the networks alarms on 24/7. - To handle the customer individual/mass complaints on 24/7 according to the agreed ITN-BU SLAs. - To diagnose faults properly so that faults are dispatched to the right team and on-time (to save time, cost & efforts). - To report faults (through FT creation & phone calls) on time. - To create incident SMS for all types of incidents (minor, major & critical) to alert all concerned in ITN and BUs. - To apply the escalation procedure when faults exceed the target TTR (Time To Repair). - To follow-up with the faults resolutions until they are finally resolved. - To support the field teams in minimizing the outages durations. - To be an active player in the “crisis management” processes. - To act as information gateway internally and externally (SPOC). - To provide "networks faults analysis"/"network unavailability per cause" reports

المتطلبات

Steadiness under pressure of work. Communication and analytical skills. Fluent in English , written and spoken. Knowledge in IT systems, Databases, and Operating Systems ( Win, Unix ..etc). Knowledge in Mobile NW (LTE, 3G, 2G), Data NW (ADSL, LL ..etc), Transmission NW (SDH/PDH), Fixed Swithcing (PSTN/OCB) & TDM LL platforms (Tellindus) Bachelor degree in Telecommunications, Electronics , and Computer Engineering .